Información de contacto

Contact Us

At Marvix Hub, your satisfaction is our priority. Whether you have a question about an order, need product assistance, want to request a return, or simply need more information, our dedicated support team is here to help.

We aim to provide friendly, reliable, and professional customer service for every customer.

Customer Support

For assistance with existing orders, shipping updates, product questions, technical issues, or general support, please contact:

Email: support@marvixhub.com

Response Time: Within 24–48 business hours.

Sales Enquiries

For product recommendations, pre-purchase questions, or partnership opportunities:

Email: sales@marvixhub.com

General Enquiries

For general business enquiries or additional information about Marvix Hub:

Email: info@marvixhub.com

Returns & Refunds

If you need help with a return, replacement, or refund request, please contact our returns team before sending any item back.

Email: returns@marvixhub.com

Privacy & Data Protection

For questions regarding your personal information, data protection, GDPR requests, or privacy concerns:

Email: privacy@marvixhub.com

Business Address

Marvix Hub

238-246 King Street

London W6 0RF

United Kingdom

Customer Service Hours

Monday – Friday

9:00 AM – 6:00 PM (GMT)

Saturday & Sunday

Closed

Messages received outside business hours will be answered on the next business day.

Before Contacting Us

To help us resolve your enquiry as quickly as possible, please include:

  • Your full name
  • Your order number (if applicable)
  • The email address used when placing your order
  • A clear description of your enquiry
  • Photos or videos if reporting a damaged or defective product

Providing complete information allows us to assist you more efficiently.

Our Commitment

We value every customer and strive to provide a smooth shopping experience from the moment you place your order until it arrives at your door. If any issue arises, our team will work with you to find a fair and timely solution.

Thank you for choosing Marvix Hub. We appreciate your trust and look forward to serving you.