Shipping policy

Refund & Returns Policy

Last Updated: July 2026

At Marvix Hub, customer satisfaction is important to us. We want every customer to shop with confidence. Please read our Refund & Returns Policy carefully before placing an order.

Return Eligibility

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in the original packaging with all included accessories.
  • Show no signs of misuse, damage, or modification.
  • Be accompanied by proof of purchase or your order number.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return unless they are defective or required by applicable law:

  • Items damaged due to misuse, neglect, accidents, or improper handling.
  • Products that have been altered or modified after delivery.
  • Items returned without prior approval from our support team.
  • Gift cards, downloadable digital products, and other non-returnable items where stated on the product page.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs showing the product and packaging.

Once reviewed, we will provide an appropriate solution, which may include a replacement, refund, or another suitable resolution.

Change of Mind

Please review your order carefully before completing your purchase.

Returns requested solely because of personal preference, changes of mind, or failure to review product information before ordering may not be accepted, except where required by applicable consumer protection laws.

Return Process

Before sending any item back, you must contact our support team to obtain return instructions.

Returns sent without prior authorization may be refused.

Customer Support:
support@marvixhub.com

Returns Department:
returns@marvixhub.com

Return Shipping Costs

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by law.

Refund Processing

After your returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to the original payment method used during checkout.

Please allow 5 to 10 business days for your bank or payment provider to process the refund after it has been issued.

Order Cancellations

Orders are processed quickly to ensure fast dispatch.

If you wish to cancel an order, please contact us immediately.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Exchanges

We currently do not offer direct exchanges.

If you wish to receive a different item, please request a return (if eligible) and place a new order separately.

Our Commitment

At Marvix Hub, we are committed to providing quality products and excellent customer service. If you experience any issues with your order, our support team will work with you to find a fair and reasonable solution as quickly as possible.

Contact Us

If you have any questions regarding this Refund & Returns Policy or need assistance with an order, please contact us.

Customer Support
support@marvixhub.com

Returns & Refunds
returns@marvixhub.com

General Enquiries
info@marvixhub.com

Privacy Enquiries
privacy@marvixhub.com

Business Address

Marvix Hub
238-246 King Street
London W6 0RF
United Kingdom

Website: https://marvixhub.com